UNM Medical Group

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Community Health Worker

at UNM Medical Group

Posted: 10/15/2020
Job Reference #: 1732

Job Description

UNMMG Truman Health Services

Pay Range:
Commensurate with experience

Requisition Code:

# of Openings:

Position Class Code/Title:   S0017/ Community Health Worker
FLSA:   Non- Exempt
Grade:  CN06




UNM Medical Group, Inc. (UNMMG) is the practice plan organization for physicians and other medical providers associated with the UNM Health Sciences Center. UNM Medical Group, Inc. is a New Mexico non-profit corporation and is an equal opportunity employer. UNMMG offers a competitive salary and an attractive benefit package which includes medical, dental, vision, and life insurance as well as tuition assistance, paid leave and 403b retirement for benefits eligible employees.

Truman Health Services is a NCQA Patient Centered Medical Home which provides the highest level of care and latest treatment options for New Mexicans living with HIV, requiring gender services or seeking PrEP. We offer a variety of treatment services utilizing a holistic approach towards supporting our patients’ medical, social and mental health needs. Truman Health Services is seeking an experienced candidate to join our Case Management Team.


Truman Health Services is currently looking for an enthusiastic professional and experienced individual to assist people living with HIV. The goal of the Community Health Worker (CHW) is to work with the patients, in the community, to overcome barriers and reengage in care. The CHW's focus will be on locating patients who have fallen out of care by working with a multidisciplinary team. The candidate should have experience working in the community, have knowledge of common community resources, and the ability to build relationships with homeless and/or substance use service providers.

The following statements are intended to describe, in broad terms, the general functions and responsibility levels characteristic of positions assigned to this classification. They should not be viewed as an exhaustive list of the specific duties and prerequisites applicable to individual positions that have been so classified.


Under general supervision, as part of a multi-disciplinary team, provides services relating to improving retention in care for specialized subsets of patients. Responsible for building patient relationships that encourage disease management and connection with healthcare providers. Conducts prevention intervention programs and shares responsibility for maintaining, enhancing and presenting health information and resources related to chronic disease and other relevant health issues. May perform a range of administrative functions required to ensure efficient program operation.


  1. Assists clients in their homes, community, or clinic setting. Communicates to clients/patients the purposes of the program and the impact it may have on their wellbeing. Helps patients identify socio-economic issues that affect their overall health and develop health/social management plans and goals.
  2. Assist in identifying individuals who would benefit from retention in care strategies.
  3. Coaches patients in effective management of their chronic health conditions and self-care. Assists patient in understanding care plans and instructions. Motivates patients/clients to be active and engaged participants in their health and overall wellbeing.
  4. Assists clients with overcoming barriers to obtaining needed medical care and /or social services.
  5. Provides support and advocacy during initial medical visit or when necessary to assure clients' medical needs and referrals required are being conveyed.
  6. Builds and maintains positive working relationships with the clients, providers, nurse case managers, agency representatives, supervisors and office staff, from diverse cultural and socio-economic backgrounds. Works to reduce cultural and socio-economic barriers between clients and institutions.
  7. Participate in community events, health fairs, and school events to engage individuals to participate in retention in care clinics.
  8. Provide clear, understandable, current, and accurate health related information to clients; provide information and referrals in a way that demonstrates respect, active listening skills, empathy, and patience.
  9. Maintain professional growth and development through completion of required departmental competencies.
  10. Perform miscellaneous job-related duties as assigned.


High School diploma or GED and 3 years of directly related experience; OR High School diploma or GED, NM State CHW Certification and 1 year directly related experience. Verification of education and licensure will be required if selected for hire.


  • Knowledge of health education and health behavior change.
  • Ability to develop and deliver presentations.
  • Ability to effectively communicate information in a manner easily understood by the client.
  • Ability to draw conclusions and make recommendations based on research data and findings.
  • Must be able to travel by car locally between facilities and within surrounding community.


  • NM driver’s license and ability to drive using own vehicle for community visits with mileage reimbursed at standard rates.
  • Must be employment eligible as verified by the U.S. Dept. of Health and Human Services Office of Inspector General (OIG) and the Government Services Administration (GSA).
  • Must pass a pre-employment criminal background check.
  • Fingerprinting, and subsequent clearance, is required.
  • Must provide proof of varicella & MMR immunity or obtain vaccinations within 90 days of employment.
  • Must obtain annual influenza vaccination.
  • If this position is assigned to a clinical area, successful candidate will be required to complete a pre-placement medical evaluation/health screen.  Required N-95 mask fitting, testing, vaccinations to include annual TST, Tdap, and Hepatitis B will be determined based on location and nature of position.


  • Work is normally performed in a typical interior/office work environment.
  • No or very limited exposure to physical risk.
  • No or very limited physical effort required.

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