UNM Medical Group

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Administrative Medical Assistant – Clinic

at UNM Medical Group

Posted: 11/29/2018
Job Reference #: 1422

Job Description

UNM Cancer Center - Nursing

Pay Range:

Job Code:

# of Openings:

Position Class Code/Title:  T1051 / Administrative Medical Assistant – Clinic
FLSA: Non-Exempt
Grade: CN5


UNM Medical Group, Inc. (UNMMG) is the practice plan organization for physicians and other medical providers associated with the UNM Health Sciences Center. UNM Medical Group, Inc. is a New Mexico non-profit corporation and is an equal opportunity employer. UNMMG offers a competitive salary and an attractive benefit package which includes medical, dental, vision, and life insurance as well as tuition assistance, paid leave and 403b retirement for benefits eligible employees.

UNMCCC is recruiting for a Medical Assistant for our Oncology Clinics. This position provides direct, routine patient care and related technical and operational support to the Oncology physicians and/or patient care providers within the Cancer Center

The University of New Mexico Comprehensive Cancer Center is the Official Cancer Center of New Mexico and the only National Cancer Institute-designated Cancer Center in a 500-mile radius. Its 125 board-certified oncology specialty physicians include cancer surgeons in every specialty (abdominal, thoracic, bone and soft tissue, neurosurgery, genitourinary, gynecology, and head and neck cancers), adult and pediatric hematologists/medical oncologists, gynecologic oncologists, and radiation oncologists. They, along with more than 500 other cancer healthcare professionals (nurses, pharmacists, nutritionists, navigators, psychologists and social workers), provided cancer care for nearly 60 percent of the adults and children in New Mexico affected by cancer. They treated 11,249 patients in 84,875 ambulatory clinic visits in addition to in-patient hospitalizations at UNM Hospital. These patients came from every county in the State. More than 12 percent of these patients participated in cancer clinical trials testing new cancer treatments and 35 percent of patients participated in other clinical research studies, including tests of novel cancer prevention strategies and cancer genome sequencing. The 130 cancer research scientists affiliated with the UNMCCC were awarded almost $60 million in federal and private grants and contracts for cancer research projects and published 301 high quality publications. Promoting economic development, they filed more than 30 new patents in FY16, and since 2010, have launched 11 new biotechnology start-up companies. Scientists associated with the UNMCCC Cancer Control & Disparities have conducted more than 60 statewide community-based cancer education, prevention, screening, and behavioral intervention studies involving more than 10,000 New Mexicans. Finally, the physicians, scientists and staff have provided education and training experiences to more than 230 high school, undergraduate, graduate, and postdoctoral fellowship students in cancer research and cancer health care delivery.  Learn more at http://cancer.unm.edu.

The following statements are intended to describe, in broad terms, the general functions and responsibility levels characteristic of positions assigned to this classification. They should not be viewed as an exhaustive list of the specific duties and prerequisites applicable to individual positions that have been so classified.


Under general supervision, performs a wide variety of administrative and/or clinical support functions in a UNMMG Ambulatory Clinic including but not limited to direct service to patients either by phone or in person by conducting patient registration, verifying demographics, scheduling appointments, verifying insurance benefit/eligibility information, obtaining referral and prior authorizations with insurance carriers, performing patient check in/check out, and collecting co-pays.  Collects patient data and/or medical history and performs specialized medical procedures of a routine nature, as determined by established clinical protocol and established policies and procedures.


  1. Performs clinic front desk duties, including but not limited to answer incoming telephone calls, patient check in/out, coordinating and facilitating accurate patient appointment scheduling through electronic or manual systems, scheduling follow-up appointments as ordered by providers, updating and ensuring accurate patient schedules and appointments in UNMMG computer systems. 
  2. Performs registration duties which include obtaining and/or verifying accuracy of patient demographics, obtaining copy of insurance card, and insurance information; updating and ensuring accurate information is put into UNMMG computer systems. 
  3. Collects co-pays including upfront payments as well as self-pay down payments; generates patient receipts and refers patients to financial counseling for funding options, if necessary. Conducts daily cash reconciliation of cash collections and receipts; following UNMMG established cash management policies and procedures.
  4. Generates charge document and other billing paperwork at time of patient’s clinic visit to ensure proper billing information is obtained and documented. Completes paperwork by provider, written documentation on clinic log, and DX and CPT code selection by provider on charge document and promptly submits to UNMMG centralized charge entry.
  5. Performs various clinical activities including patient triage/discharge, patient interviewing, phoning in prescriptions, and assisting provider in procedural set up and chaperoning.
  6. Conducts initial screening of patient, collects patient data and takes medical histories; enters data into computer, verifies accuracy of data, makes corrections when necessary. Promptly reports abnormal data to appropriate personnel.
  7. Assists with direct patient care procedures and related tasks by taking vital signs, preparing charts, and assisting with medical examinations.
  8. Performs routine specialized non-invasive or invasive treatment procedures, as required by the clinic specialty that may include oximetry, point of care testing, phlebotomy, EKG, or ear irrigation.
  9. May order and maintain stocks of medication and medical supplies as necessary.
  10. May administer approved medications (i.e., IM/SQ/Oral) according to 7 Rights of Medication Administration.
  11. Educates and advises patients on specified medical issues within established parameters.
  12. Assists with patient transfers and admissions when/where needed.
  13. Practices safety, environmental, and/or infection control methods.
  14. Patient care assignment may include neonate, pediatric, adolescent, adult and geriatric age groups.
  15. Responsible for knowing when an Advance Beneficiary Notice (ABN) is needed on a Medicare patient, and advising front desk staff; when applicable.
  16. Performs miscellaneous job-related duties as assigned.


High school diploma or GED, Medical Assistant certificate from an accredited program, 2 years directly related experience, current Registered or Certified Medical Assistant and current BLS certification required. Verification of education and licensure (if applicable) will be required if selected for hire.


  • Strong written and verbal communication skills.
  • Records maintenance skills.
  • Skill in the use of computers and related software applications; ability to learn new software
  • Demonstrated ability to multi-task and prioritize work.
  • Knowledge of medical records, billing and/or coding
  • Knowledge of HMO, PPO, Medicare, Medicaid, insurance plans
  • Demonstrated ability to work with private data and maintain confidentiality.
  • Ability to maintain quality, safety, and/or infection control standards.
  • Knowledge of patient evaluation and triage procedures.
  • Knowledge of outpatient clinical administrative procedures.
  • Ability to educate patients and/or families as to the nature of disease and to provide instruction on proper care and treatment.
  • Interviewing skills.
  • Knowledge of patient care charts and patient histories.
  • Ability to perform standard clinical and patient care procedures according to established protocol.
  • Ability to maintain calendars and schedule appointments.


  • Basic life support (BLS) Certification.
  • Must be employment eligible as verified by the U.S. Dept. of Health and Human Services Office of Inspector General (OIG) and the Government Services Administration (GSA).
  • Must pass a pre-employment criminal background check.
  • Fingerprinting, and subsequent clearance, is required.
  • Must provide proof of varicella & MMR immunity or obtain vaccinations within 90 days of employment.
  • Must obtain annual influenza vaccination.
  • If this position is assigned to a clinical area, successful candidate will be required to complete a pre-placement medical evaluation/health screen.  Required N-95 mask fitting, testing, vaccinations to include annual TST and Hepatitis will be determined based on location and nature of position.


  • Work is performed in an interior medical/clinical environment.
  • Occasional risk exposure to unusual elements such as toxic chemicals, bio-hazardous materials requiring awareness of safety precautions. May include the use of protective equipment.
  • May work with blood or blood-borne pathogens.
  • Moderate physical activity. Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects.
  • Physical demand requirements are in excess of those for light work.

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