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Health Information Management (Manager)
at Jemez Pueblo
- Job ID
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Responsible for managing the operations of the health information management (HIM) program to include chart completion, coding, release of information and transcription. Responsible for implementing policies and procedures and the monitoring and reporting of the activities of the HIM areas. Maintains privacy and confidentiality of information as required by HIPAA. Ensures that all policies and procedures are observed.
- Plans, organizes, assigns, supervises, reviews and evaluates the work of assigned staff.
- Recommends selection of staff; trains staff and provides for their professional development; administers discipline as required.
- Assists in planning goals, objectives, procedures and work standards for the program; collaborates in the development and adherence to annual budgets.
- Provides advice and assistance to staff; investigates complaints and resolves problems regarding service delivery.
- Maintains paper and electronic health records in accordance with state, federal and local regulations, policies and procedures.
- Ensures department follows HIPAA guidelines, Privacy Act and other applicable confidentiality standards.
- Maintains the security of the HIM area; ensures only authorized personnel are admitted to the area and that area is securely locked during non-working hours.
- Maintains scanners, printers, copiers for the HIM program and ensures adequate supplies of toner and paper.
- Develops and maintains tools, resources, and databases to accurately capture and interpret key metrics and data.
- Coordinates record imaging services; act as a contact point for document imaging software applications and issues, including scanning, control and retrieval.
- Manages the processing of incoming and outgoing health records requests in a timely manner.
- Provides technical assistance to HIM staff on questions involving forms, procedures and records retention.
- Manages document storage databases.
- Acts as liaison between HIM areas and other health care providers, department staff, and administration.
- Maintains various logs of daily, monthly and annual activities including inactivated charts, archived charts, records requests received and sent out, common coding errors, staff productivity, and quality control measures in order to prepare data reports and operating activity.
- Participate in patient satisfaction and quality improvement initiatives.
- Maintain annual review of the HIM policies and procedures and ensures compliance.
- Performs administrative duties; answers telephones; respond to inquiries from staff and the public regarding medical documents, searches for and provides information and copies of official documents; solve routine problems associated with locating records and documents.
- Contributes to the overall quality of the unit’s service provision by developing and coordinating work teams and by reviewing, recommending and implementing improved policies and procedures.
- Represents the Pueblo with dignity, integrity, and a spirit of cooperation in all relationships with staff and the public.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and Experience:
Registered Health Information Technician (RHIT), Bachelor’s Degree in Health Information Management, or closely-related field; AND six (6) years of health information management experience in a healthcare delivery setting department/medical records; two (2) years of which were in a supervisory/managerial role.
Required Knowledge and Skills
- ICD-9-CM; ICD-10 and CPT 4 Coding
- Center for Medicaid & Medicare Services regulations.
- Strong leadership, organizational and time management skills.
- Proficiency in Microsoft Office: Word, Excel, Power Point, Access and Outlook and experience in multiple billing platforms
- Basic policies and procedures related to personal computer, peripheral and accessory operation.
- Critical thinking and problem solving abilities
- Computer automation and records management; business arithmetic.
- Office administrative practices and procedures.
- Principles and practices of medical records laws, codes and regulations.
- Record keeping principles and practices.
- Techniques for dealing with a variety of individuals from various socioeconomic, ethnic and cultural backgrounds, in person and over the telephone.
- Developing, implementing and administering goals, objectives, and procedures for providing effective and efficient medical services programs.
- Planning, organizing, supervising, reviewing and evaluating the work of others.
- Reading and explaining rules, policies and procedures.
- Analyzing and resolving varied records-related problems.
- Organizing, maintaining and researching departmental files and records.
- Compiling and summarizing information and preparing periodic or special reports.
- Establishing and maintaining effective working relationships with those contacted in the course of the work.
REQUIRED CERTIFICATES, LICENSES, AND REGISTRATIONS:
- Valid New Mexico Driver’s license.
- CPR & First Aid Certification within (30) days of date of employment.
PREFERRED CERTIFICATES, LICENSES, AND REGISTRATIONS:
- ICD-10 Certified Coder
HEALTH INFORMATION MANAGEMENT (HIM) MANAGER
PHYSICAL DEMANDS & WORKING ENVIRONMENT:
The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Mobility to work in a typical office setting and use standard office equipment; stamina to sit for extended periods of time; strength and agility to lift and carry up to 20 pounds; vision to read printed materials and a computer screen, and hearing and speech to communicate in over the telephone and in person.