Prime Therapeutics LLC

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Virtual Customer Service Representative

at Prime Therapeutics LLC

Posted: 8/27/2019
Job Status: Full Time
Job Reference #: R-03856

Job Description

Our work matters. We help people get the medicine they need to feel better and live well.  We do not lose sight of that. It fuels our passion and drives every decision we make.

Job Posting Title

Virtual Customer Service Representative

Job Description

Do you care about helping others?  Do you hold yourself to high accountability? Prime Therapeutics is currently looking for compassionate and hardworking Virtual Customer Service Representatives to support our members during our peak enrollment season.

Our company is committed to drug and pharmacy benefits management with member-centered solutions. The Virtual Customer Service Representative is a VIRTUAL SEASONAL position with FULL-TIME hours.  The seasonal role runs through February 2020 with the possibility of being converted to a permanent employee upon successful completion of the season. 

If you are looking for a new customer service opportunity that is fast-paced with the flexibility to work from home, then Prime Therapeutics is for you!

Responsibilities:

•    Receive incoming calls from members, pharmacies, and doctor’s offices about requests for information on medication and benefits.

•    Investigate and resolve member inquiries in a timely manner or escalate to an appropriate team member.

•    Navigate modern technologies such as extracting and researching data from various software platforms and multitasking dual computer screens while assisting Member concerns.

•    Maintain a suitable home office (i.e. locked door, desk, internet, etc.) and meet Prime required remote internet connectivity standards.

•    Adhere to and reinforce Prime and departmental standard operating procedures and training guidelines specific to HIPAA

•    Other duties as assigned

Minimum Qualifications:

•    High School Diploma or GED is required

•    1 year of customer service experience

•    Must be eligible to work in the United States without need for a work visa or residency sponsorship

Additional Qualifications:

•    Strong PC skills with the ability to navigate multiple software systems simultaneously

•    Strong communication skills with a focus on professional demeanor and empathy

•    Ability to multitask

•    Detail-oriented

Employment is contingent on the satisfactory completion of a background investigation, which includes education verification, and a pre-employment drug test.

•    Detail-oriented

Employment is contingent on the satisfactory completion of a background investigation, which includes education verification, and a pre-employment drug test.

Employment is contingent on the satisfactory completion of a background investigation, which includes education verification, and a pre-employment drug test.

We are currently hiring for this role for candidates that reside in the following states: Alabama, Arkansas, Florida, Georgia, Kansas, Kentucky, Mississippi, New Mexico, Minnesota, Mississippi, New Mexico, Nevada, North Carolina, North Dakota, South Dakota, Ohio, Pennsylvania, Tennessee, Texas, and Utah.

Prime Therapeutics LLC is an Equal Opportunity Employer. We encourage qualified minority, female, veteran, disabled, and other diverse candidates to apply and be considered for open positions. 


Prime Therapeutics' fast-paced and dynamic work environment is ideal for proactively addressing the constant changes in today's health care industry. Our employees are involved, empowered, and rewarded for their achievements. We value new ideas and work collaboratively to provide the highest quality of care and service to our members.


If you are looking to advance your career within a growing, team-oriented, award-winning company, apply to Prime Therapeutics today and start making a difference in people's lives.

Prime Therapeutics LLC is an Equal Opportunity Employer. We encourage qualified minority, female, veteran, disabled, and other diverse candidates to apply and be considered for open positions.  If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1.866.469.1257 or email Careers@primetherapeutics.com.



Posted 30+ Days Ago

Full time

R-03856