Presbyterian Healthcare Services

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MEDICAL INTERPRETER I - SPANISH

at Presbyterian Healthcare Services

Posted: 10/8/2020
Job Reference #: 16766
Keywords:

Job Description

Requisition ID
2020-16766
Category
Quality/Safety
Default: Location : City
Albuquerque
Location : Name
Rev Hugh Cooper Admin Center
Default: Location : State/Province (Full Name)
New Mexico

Overview


Job Description
Type of Opportunity: Full Time
FTE: 1.000000
Exempt: No
Work Schedule: Weekday Schedule Monday-Friday

Summary:
Under general supervision, interprets over the phone or video from a call center setting or home, and in person for PHS staff, providers, and for limited English proficient patients and their families requiring language assistance. Interpreters follow policies & procedures including the ethical codes that protect the confidentiality of information. Accurately interprets both the content and the spirit of the communication without adding, omitting, editing, or changing the information. Interpreters will seek clarification as needed. Strong command of medical terminology, human anatomy, and healthcare related vocabulary is expected.

Responsibilities

*Interacts effectively with peers, medical staff, patients and their family members, community groups, and other healthcare consumers in a manner that positively promotes patient centered care values.
*Serves as a cultural and linguistic resource with the goal of promoting patient safety, patient satisfaction, and positive treatment outcomes; work appropriately within interpreter roles (e.g., communication conduit, clarifier, cultural broker, and/or patient advocate).
*Ensures effective communication takes place by faithfully interpreting both the content and the spirit of the information, in the intended tone and manner, accurately, without adding or omitting information, promoting transparent communication, and seeking clarification, as needed.
*Communicates and distribute program information in targeted languages to Limited English Proficient (LEP) persons, maintain daily logs, complete timely electronic interpreter encounter documentation, support and track primary patient language trends and interpreter needs.
*Reports risk and patient safety concerns to team leaders and manager in a timely manner.
*Supports the Language Access office operations by answering phone linguistic requests, coordinating appropriate interpreter assignments, calling agencies, providers, and clinic requestors to confirm interpreter assignments and/or scheduling requests, and document interpreter encounters in the Electronic Medical Record system.
*Practices interpretations in a manner complying with the Medical Interpreter Code of Ethics.
*Works under pressure and remains calm and polite in difficult provider/patient situations.
*Excellent phone etiquette, and timeliness in routinely responding to interpretation requests within the department expectations as established by management.
*Identifies and addresses learning needs through in-service attendance, reading and other education opportunities.
*Maintain punctuality and availability during scheduled work hours.
*Maintains acceptable productivity and quality standards as established by management to ensure effective and efficient operations.
*Performs other related job duties as assigned.

Qualifications

Education: High School Diploma required.

*High School Diploma or GED required, Associate or bachelor's degree preferred.
* 1 year of healthcare interpretation experience required. Passing of the Interpreter Skills test can be substituted in lieu of the 1 year experience requirement.
*Fluency in oral and written English and Spanish or Dine language required.
*CCC (Cross Cultural Comm) or BTG (Bridging The Gap)

40 hours medical interpreter training required.


*Pass PHS designated bilingual fluency assessment with a minimum of 80% in each of the assessed categories.
*Obtain national certification within first year of employment through the National Board of Certification for Medical Interpreters (NBCMI) or the Certification Commission for Healthcare Interpreters (CCHI).
*Valid NM Driver's license
*Operational knowledge of medical interpreter standards of practice and code of ethics


Education:
Essential:
* High School Diploma or GED

Benefits


Benefits
Benefits are effective day-one (for .45 FTE and above) and include:

  • Competitive salaries
  • Full medical, dental and vision insurance
  • Flexible spending accounts (FSAs)
  • Free wellness programs
  • Paid time off (PTO)
  • Retirement plans, including matching employer contributions
  • Continuing education and career development opportunities
  • Life insurance and short/long term disability programs

About Us
Presbyterian Healthcare Services is a locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, it is the state's largest private employer with approximately 11,000 employees.

Presbyterian's story is really the story of the remarkable people who have chosen to work here. Starting with Reverend Cooper who began our journey in 1908, the hard work of thousands of physicians, employees, board members, and other volunteers brought Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system, serving more than 700,000 New Mexicans.

We are part of New Mexico's history - and committed to its future. That is why we will continue to work just as hard and care just as deeply to serve New Mexico for years to come.

About New Mexico
New Mexico's unique blend of Spanish, Mexican and Native American influences contribute to a culturally rich lifestyle. Add in Albuquerque's International Balloon Fiesta, Los Alamos' nuclear scientists, Roswell's visitors from outer space, and Santa Fe's artists, and you get an eclectic mix of people, places and experiences that make this state great.

Cities in New Mexico are continually ranked among the nation's best places to work and live by Forbes magazine, Kiplinger's Personal Finance, and other corporate and government relocation managers like Worldwide ERC.

New Mexico offers endless recreational opportunities to explore, and enjoy an active lifestyle. Venture off the beaten path, challenge your body in the elements, or open yourself up to the expansive sky. From hiking, golfing and biking to skiing, snowboarding and boating, it's all available among our beautiful wonders of the west.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

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Application Instructions

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