Nusenda Credit Union

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Member Service Manager

at Nusenda Credit Union

Posted: 9/30/2020
Job Status: Full Time
Job Reference #: ef209d52-d510-4d73-adf7-6b98e03d63a9
Keywords: operations

Job Description

At Nusenda Credit Union, our commitment to excellent member service, care for our community, being an employer of choice, and offering flexible products and services have always been our priorities. With 210,000 members, 600 employees, and 21 branches, we are the largest not-for-profit financial cooperative in NM.

We have been voted one of the Top Workplaces and Healthiest Places to Work for multiple years! Being part of our credit union means being part of our community through The Power of WE.

If integrity, dedication, and a commitment to serving others is part of your DNA, we encourage you to review our list of open positions and apply today. We look forward to growing our Nusenda family!

We are currently seeking an Member Service Manager (MSM) to join the Credit Union at our Montgomery Branch. The candidate will work as part of the Branch Management team to direct and coordinate the activities of the branch including Teller and Financial platform operations. The chosen candidate will act as a trusted financial advisor to existing and potential members by using a consultative approach evaluate, educate and fulfill members’ financial needs. They are responsible for leading team members through daily monitoring, coaching and development to ensure the team is a professional and friendly resource for employee questions/issues, while building trust through everyday interactions.

  • Responsible for assisting the Office Manager in the oversight of branch operations to include the Teller and Financial Platform to ensure all member needs are met in accordance to departmental expectations. Develops methods to supports departmental and organizational initiatives to ensure the delivery of exceptional member service and needs based sales culture. Supports the development of staff by conducting huddles, kickoffs and department meetings aligned to support organizational goals.

  • Assists members with their financial needs through a consultative needs-based approach. Assists members with account and loan products and services, answers questions, and operates as a teller as needed and handles problem resolution within authority level. Refers members to specialized departments as needed. Assists in a variety of tasks to ensure efficient office operations including opening and closing procedures.

  • Leads and manages subordinates in respect to hiring, training, development and evaluation of employee performance within the department; recommends promotions/transfers and salary adjustments.

Qualifications:

  • One to three years of similar or related experience in retail banking.

  • Associate's Degree in business or related field

  • Advanced understanding of branch operations including all teller functions, consumer lending, and sales and service techniques.

  • Must be able to handle multiple responsibilities, meet deadlines, deal with sensitive information, and handle problem resolution.

  • Exceptional verbal, written and presentation skills with the ability to work with multiple levels of the organization.

  • Development, performance management, training, and employee counseling skills essential.

  • Excellent organizational and attention to detail skills.

  • Must possess strong analytical and problem solving skills, with the ability to derive innovative strategies and implement them in a timely, effective manner.

  • Ability to adapt quickly to change and proactively communicate.

Culture Fit Requirements:

  • Leadership: You are a teacher, a coach and tough when you need to be.  You are transparent and always have an open door.  You inspire others to do their very best and continue to propel them throughout their career.
  • Collaboration:  You can work with the whole leadership team through influence and relationship building.  You can jump into a situation with eagerness yet listen diligently and respectfully.
  • No Job Too Small: The role is critical, but there is no job too small.  While you will generate ideas and dream big, you will also write documents, schedule your own meetings, calculate, analyze or validate information/data, and understand how processes work from start to finish.  Great detail and polish is a staple of our organization’s culture.
  • The Facts and The Story:  You can tell a story, motivate others, and make a fierce presentation but you are also fact based and can organize the data and your ideas into a solid business plan.
  • Passion:  You want to work in a place where what WE do matters.  You love our community and want to make a difference in the lives of those who live and work here.  You seek to exceed expectations and you take full ownership of everything with your name on it.  It’s not just a job, it’s a passion!

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!