Insight Investments

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Customer Service Support Admin

at Insight Investments

Posted: 9/4/2019
Job Reference #: 1441

Job Description

  • Job LocationsUS-NM-Albuquerque
    Job ID
    2019-1441
    Type
    Regular Full-Time
    Division
    2NDGEAR
  • Responsibilities

    • Review Customer Service invoices and credits for accuracy
    • Work with customers to make sure defective equipment is returned quickly
    • Help customers return goods by coordinating with carriers
    • Seek a resolution when the defective equipment has been lost working with the customer’s accounts payable department when necessary
    • Answer the Insight Systems Exchange general phone line and the Customer Service phone line
    • Enter Customer Service Requests into our customer service portal
    • Enter tracking information into our customer service portal
    • Create and send a daily report of items that have shipped as a response to requests for service
    • Respond to customer inquiries regarding pending and shipped replacement orders and technical problems
    • Enter orders for replacement materials
    • Research past sales transactions and customer returns using search queries of historical data
    • Keep Sales Representatives and others updated of the status of pending customer replacements
    • Quickly take thorough, brief, but descriptive notes on customer requests
    • Collaborate with employees from various departments (technical support, inventory, accounting, purchasing, and shipping) to help solve various customer issues
    • Review, compile and process the data necessary to fulfill replacement orders

    Qualifications / Education

    • Moderate proficiency with MS Great Plains
    • Minimum of 2-3 years of continuous administrative experience
    • Experience in customer service is a plus
    • Moderate experience with inventory management software, especially Great Plains is a plus
    • High school diploma or equivalent required
    • College degree preferred

    Skills

    • Must have problem solving and decision making abilities and work with urgency
    • Strong verbal and written communication skills
    • Excellent interpersonal skills with the ability to provide superior customer service and maintain cooperative working relationships
    • Strong organization and time management skills
    • Must possess the ability to multi-task and work autonomously or with a team
    • Strong attention to detail
    • Ability to communicate effectively on a one-on-one basis or in a group setting
    • Ability to type at least 65 word per minute
    • Ability to track and understand convoluted transactions by researching equipment serial numbers, carrier tracking numbers, invoices, credit memos, return documents, and order notes

    Insight Investments, LLC is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, age, sexual orientation, gender identity, disability, status as a Veteran or other protected classification.

    Division

    2NDGEAR