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Bellperson/Shuttle Driver

at HCareers

Posted: 10/14/2020
Job Reference #: 9447_1527834
Keywords:

Job Description

At the DoubleTree by Hilton Albuquerque hotel, we are seeking an energetic, friendly and inviting personality to join our team- if this is you, please feel free to apply. Your duties that are expected of you include, but are not limited to, picking up and driving guest(s) to and from the hotel to the airport on a scheduled timeframe. Also escorting arriving and departing guests in a friendly, courteous manner to and from their accommodations, transporting their luggage. Acquaint each guest with room and features.

* Must be a minimum of 21 years old.

* Must have a clean driving record for the past three years.

* Greet customers immediately with a friendly and sincere welcome. Remain calm and attentive, especially during heavy hotel activity and emergencies.

* Retrieve guest items from cars, busses, vans and carts. Grasp, lift, carry and/or load luggage and packages weighing up to 75 lbs. onto a bell cart to transport items throughout hotel to designated room. Navigate bell cart through public areas, guest room corridors and to elevators.

* Read and match luggage tags, write claim tickets and detach portion to give to guest

* Organize and store luggage as necessary in a designated area.

* Escort customers to accommodations, visually inspect room and telephone any deficiencies such as towels to housekeeping immediately. Point out room features and directory for reference.

* Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, air line shuttle service, etc.

* Pick up and deliver guest laundry to and from guest rooms in a timely, accurate manner

* Checkout packets, mail, packages, faxes, etc. to specific guest rooms.

* Clean and polish carts and other equipment used in the department.

* Answer the front desk phone and provide information as needed.

* Other duties as assigned by the supervisor such as assisting as door person or Valet when necessary.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!