CU ATM Services, LLC.

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ATM Services Support Specialist

at CU ATM Services, LLC.

Pay: $14 to $14.50/hour
Excellent benefits including; health, dental, life, disability, and fully vested 401k with up to a 5% company match.
Posted: 8/19/2019
Job Status: Full Time
Job Reference #: 035
Keywords:

Job Description

POSITION SUMMARY 

Responsible for performing daily oversight of CU Anytime ATM’s.  Placing work requests with the maintenance vendor after receiving phone or email notification of an ATM problem and taking calls or emails from Credit Unions.  With all duties performed under the direction from the ATM Operations Supervisor.  

DUTIES AND RESPONSIBILITIES

  • Correctly complete cash replenishment schedules and deliver to Accounting and cash vendor.  Monitor cash levels on ATMs to ensure adequate cash, placing emergency cash orders when necessary. Maintaining and updating the cash forecasting system with all necessary information
  • Monitor CU Anytime ATMs for activity, including scheduling service calls when appropriate to obtain best possible uptime of the ATM fleet.
  • Monitor Cash-In-Transit (CIT) and maintenance vendors of CU Anytime to ensure service is being performed as per respective contracts dictate; escalating to supervisor as necessary.
  • Provide excellent customer support to CU Anytime credit unions.
  • Monitor communication services utilized at each ATM to ensure best possible uptime, scheduling service calls with the maintenance vendor when appropriate.
  • Track, monitor, and follow up on calls and issues escalating as necessary.
  • Compile information and prepare statistical reports when requested.
  • Ensure inventories of all ATM supplies are adequate, performing inventory audits as required and providing reports of such to Accounting Department.  
  • Work with supervisor to ensure that our credit unions always receive the best service and support as possible.
  • Take part in after-hours rotation, to include, monitoring emails and call notifications for ATM fleet.
  • Additional duties and responsibilities as assigned.

*Hours M-F 7am-4pm

*Must be able to pass background & credit check

*Email Resume to HR@CUATM.ORG

Skill / Requirements

High School diploma or equivalent, with a minimum of three years customer experience required.  Experience in the service and maintenance of ATM hardware a plus. 

Employee must have proven customer service skills including the ability to communicate effectively and to administer daily functions in a constantly changing multi-task environment; excellent initiative, problem-solving and organizational skills.  Employee must have excellent human relation skills.  

Employee must be proficient in Microsoft Office products to include Word, Excel and Project. 

Must be able to pass background and credit check.  Must have a valid New Mexico driver’s license and no outstanding citations on driving record.

 

Important Notes

*Hours M-F 7am-4pm

*Must be able to pass background & credit check

*Email Resume to HR@CUATM.ORG