Job: Care Coordinator (Las Vegas, New Mexico)

POSITION SUMMARY: The Care Coordinator will interact with clients, family, case management and social workers to write a plan of care individualized for each client. May be responsible for the intake, admission and coordination of services for clients in the Private Services Division. The goal is to increase the consumers functional level and increase the clients independence by ensuring that the client is provided with assistance to activities of daily living that he/she cannot perform for him/herself.

JOB DUTIES:

Provides excellent customer service to internal and external customers.
Participates in the admission process by performing initial client intake, may include informational visits to prospective clients.
Submits complete and accurate admission information within 24 hours.
Submits complete and accurate supervisory visit notes on all clients by the end of each month.
Maintains timely, accurate communication with all Case Managers, Third Party Assessors, supervisors and other personnel as needed to promote responsive, appropriate care to all clients. Communication may be via phone, email, voicemail, fax or other appropriate means of communication.
Provides support and accurate data to Care Coordinator Assistant to ensure accurate and timely data entry of client admission and authorization information.
Verify eligibility of clients and referrals.
Ensure PNBs and write-offs are kept to a minimal level for their group of clients.
Responsible to bring in company provided laptops upon request of manager for inspection by IT Department for damage and/or HIPAA compliance.
Participates in Clients Individual Service Plan (ISP), Inter Disciplinary Team (IDT) meetings, and case conferences as defined by various programs in order to create an individualized Plan of Care (POC) for each client.
Comes into office according to established schedule and upon manager request for designated meetings or for other business as required.
Provides in-home care in emergency situations.
Monitors, evaluates, and reports clients status to the appropriate personnel.
Responsible for reporting and resolving employee/client incidents and complaints.
May provide information regarding the employment process for family members under applicable programs in a timely manner.
Responds to requests for further information and/or clarification on submitted care plans in a timely manner.
Schedules and completes face-to-face, (or by telephone as payor source or state licensure allows), monthly supervisory visit for all active clients in order to monitor, evaluate and report client status.
Communicates with Case Managers and Third Party Assessors regarding clients who have additional need for services to ensure appropriate paperwork is submitted and assessments are made.
Communicates with Case Managers and Third Party Assessors regarding clients whose services need reauthorization to ensure appropriate paperwork is submitted and assessments are made.
Communicates with Case Managers, Third Party Assessors and other appropriate personnel when clients are discharged from services.
Assists Scheduling with evaluating HMs, HHAs,PCAs for annual performance review.
If Private Pay: Assists Scheduling in evaluating Private Pay HMs and HHAs for annual performance review.
Ensures accurate and timely entry of all pertinent client/employee information into HBOC system via remote access.
Works with Privacy Official to develop sound privacy and security practices.
Markets Heritage to the community to increase sales and promote employment opportunities.
Provides services consistent with all applicable federal/state regulations, laws and program standards.
Participates in Quality Improvement teams and activities as requested, including random homecare medical record audits.
Performs other duties as assigned.

ESSENTIAL JOB QUALIFICATIONS:

Education:
BS degree in social science, communication or business preferred.
Experience:
One year experience in home healthcare or in an agency serving disabled or elderly populations and/or Case Management experience preferred.
One year supervisory experience preferred.
Basic knowledge of disabilities, home healthcare, and federal/state benefits for people with disabilities such as Medicaid, Social Security and Waiver programs, or similar experience.

Licensure/Certification: None
Other Qualifications:
Ability to maintain confidentiality of client and employee information
Demonstrated strong interpersonal skills to build effective, professional working relationships with a diverse clientele and staff within an organizational structure.
Ability to problem solve and meet multiple deadlines simultaneously, with accuracy.
Able to travel throughout the service area.
Proficient in general computer software applications such as word processing, spreadsheet, and database programs.
Ability to work independently and provide leadership and management support to the internal staff and caregivers.
Valid Drivers License and proof of auto insurance.

Attendance: Regular attendance is a requirement of this position.
Language: Ability to read, write, and speak English proficiently; bilingual Spanish preferred.