Job: Return Agent

Provide superior, friendly, efficient service during all aspects of the rental car process; assist all customers with the rental return process. Provide professional, knowledgeable and courteous service while accurately completing all transactions. Perform all responsibilities with a focus on the needs of our customrs and in accordance with our Quality Standards.

Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
Advise and review rental charges; and provide an accurate receipt to the customer.
Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.
Complete return transactions with 100% accuracy.
Inquire about service, satisfaction and document dissatisfaction.
Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
Use of proper statement to determine if vehicle is being returned with full tank of gas.
Complete a service alert for any mechanical and or body damage communicated by the customers.
Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
Keep lot organized for ease of access and traffic flow.
Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.
Understand the damage loss report reporting procedure.
Management reserves the right to modify, change or delete duties assigned.
High School Diploma or G.E.D. or an equivalent combination of education and work related experience.
Minimum of 1 year experience handling customer service functions in a fasted paced and dynamic environment.
Ability to demonstrate excellent customer service skills and comply with all uniform appearance requirements.
Must have basic computer skills with ability to operate handheld computer and printer (use and maintenance). Troubleshoot equipment problems and contact help desk for assistance as needed.
Ability to visually identify body damage.
Must have a valid driver's license and maintain a safe driving record.
Must have strong communication skills; written and verbal with ability to understand, read and write English.
Requires some flexibility in working hours.