Job: Program Assistant

HSC provides a wide variety of services to the healthcare industry and general business community, servicing customers in several different states. From workers' compensations and practitioner credentials verifications to electronic healthcare transactions, we have an extensive list of services to assist organizations in reducing their costs of doing business.

JOB OVERVIEW

Provide clerical and support services for the Credentialing Verification Services department.

RESPONSIBILITIES AND ACCOUNTABILITIES:

1. Works closely with Credentialing Verification Services staff members to ensure that all credentialing, re-credentialing and file maintenance files for all client organization providers are completed and forwarded timely.

2. Achieve consistent completion of the prescribed number of items per eight hours worked. Achieve other goals determined during the performance planning process.

3. Serve as an organizational back-up person for activities which may include but, not be limited to fingerprinting, mail processing and phone coverage.

4. Keep abreast of all standards and regulations pertaining to the credentialing process such as JCAHO and NCQA.

5. Provide general clerical support services for Credentialing Verification Services including telephone work to obtain required documents and online queries. Provide services including mailing and scanning to send completed files to clients.

6. Provide document management services including filing, collating of diary and handling of mail. Included will be check request processing, board follow-up and file management.

7. Other duties as assigned by the Credentialing Verification Services Manager.

SKILLS AND REQUIREMENTS

1. Strong organizational and detail-oriented abilities.

2. Excellent written and verbal communication skills.

3. Skilled with Microsoft Office.

4. Able to multi-task and prioritize.

5. Excellent Customer Service skills.