Job: MED GRP REGISTRAR-MUST TRAVEL ABQ; RR; LL & BELEN

MED GRP REGISTRAR-MUST TRAVEL ABQ; RR; LL & BELEN

Requisition Number: 29003

Location: NM - Albuquerque

Type of Opportunity: PRN (as needed)

FLSA Classification: NON-EXEMPT

Minimum Experience: Less than 1 year

Minimum Education: High School Degree or Equivalent

Shift: Varied

MUST TRAVEL TO ALL PMG SITE PRIMARY & SPEC. CLINICS WITHIN ABQ; RR; LL & BELEN.
Summary of Primary Functions

* Facilitates the customer registration process. Ensures the accurate collection of patient demographics,insurance information and verification of insurance eligibility. Collects identified patient financial obligation, arrange method of payment, or resolves account according to standard protocols.

* Answer telephones, takes complete and accurate message and relays information to appropriate party to support operational aspects of patient care. . Able to answer questions regarding hospital and departmental operations, policies and procedures.

* Retrieves information from files as requested and assembles paperwork and reference material as requested by patients or providers. Responsible for following HIPAA confidentiality guidelines while performing all duties. Responsible for responding to requests within the scope of the job to include mailing or faxing material to PHS departments and other appropriate facilities.

* Maintains and fosters effective customer relations with patients, providers and customers by listening, responding, and documenting customer phone and walk-in complaints. Attempts to appropriately resolve complaints in the moment by using key words at key times. Ability to manage conflict and appropriately request the help of a supervisor when needed.

* Enters referrals into EPIC to support patient care. Ensures accurate and timely compilation and maintenance of medical record documentation. May act as a liaison with the business office to successfully resolve billing issues and support collection of patient account balances.

* per established guidelinges.

* Willingness to participate with cross functional teams to improve office operations and customer satisfaction.


* May be responsible for opening and distributing mail.

* Attend monthly meetings.

* Performs other functions as required.

MUST TRAVEL TO ALL PMG SITE PRIMARY & SPEC. CLINICS WITHIN ABQ; RR; LL & BELEN.
(Individual) Skill-Based Competencies (WHAT)

Skills: High school (G.E.D) required. Minimum 9 months of work experience in office, healthcare, or customer service environment is required. Must pass EPIC competency for Registration or Scheduling within 90 days of hire.

Knowledge: Requires general knowledge of the customer encounter process which may include scheduling, registration, contract requirements, financial guidelines, coordination of services and billing process in terms of what and how work is to be done as well as why it is done.

Abilities: Mental Power: Ability to make decision that are varied, but are usually confined to situations which are familiar. There are several defined alternative solutions available.
Mental Power: Ability to exercise choice in how work is accomplished with independence to operate within established policies, procedures and schedules. Discuss unfamiliar situations with Mentor Trainer or Supervisor.
Physical Power: Walks, sits, stands in place, arms/wrist/hand movement, lifts. Lifts up to 25 pounds. Communicates on phone and in person.