Job: MED GRP FRONT OFFICE SPEC-MUST TRAVEL ABQ; RR; LL; & BELEN

MED GRP FRONT OFFICE SPEC-MUST TRAVEL ABQ; RR; LL; & BELEN

Requisition Number: 29006

Location: NM - Albuquerque

Type of Opportunity: PRN (as needed)

FLSA Classification: NON-EXEMPT

Minimum Experience: 1 year

Minimum Education: High School Degree or Equivalent

Shift: Varied

MUST TRAVEL TO ALL PMG SITE PRIMARY & SPEC. CLINICS WITHIN ABQ; RR; LL & BELEN.
Summary of Primary Functions
* Schedules patient appointments according to guidelines by providing documentation of scheduled appointments, procedural instructions and location directions. Monitors the daily patient schedule, places reminder calls and identifies 'no shows' for rescheduling.
* Ability to review schedule, anticipate errors and take corrective action.

* Verifies patient demographics and insurance information.

* Answer telephones, takes complete and accurate message and relays information appropriate party to support operational aspects of patient care. Ability to answer questions regarding hospital and departmental operations, policies and procedures.

* Retrieves information from files as requested and assembles paperwork and reference material as requested by patients or providers. Responsible for following HIPAA confidentiality guidelines while performing all duties. Responsible for responding to requests within the scope of the job to include mailing or faxing requested material to other PHS departments facilities and other appropriate facilities.

* Maintains and fosters effective customer relations with patients, providers and the public by listening, responding, and documenting customer phone inquiries and complaints. Attempts to resolve complaints in the moment and enters complaints/compliments into Advocate.

* Enters referrals into EPIC to support patient care.

* Exhibits extensive knowledge and understanding of the Advanced Access Process.
Monitor provider schedules and correct as needed.
Work with provider/nurse team to ensure patient access.
Follows 'team' appointment and same day appointment guidelines.
Generate and track Team appointments and Access forms

* Recognize calls requiring special handling and attention following the EMTALA procedures and redirects the call accordingly.

* Initiate the referral process and faxing of approved referrals. Also providing answers to patients inquires regarding a referral or the referral process.

* Attend monthly meetings.

* Performs other functions as required.

MUST TRAVEL TO ALL PMG SITE PRIMARY & SPEC. CLINICS WITHIN ABQ; RR; LL & BELEN.
(Individual) Skill-Based Competencies (WHAT)

Skills: High school (G.E.D) required. Meets the Registration (J04) and Scheduler (J03) MIN quals before movement into the J05 and satisfies competency requirements after movement into the J05.
Knowledge: Requires general knowledge of the customer encounter process which may include scheduling, registration, contract requirements, financial guidelines, coordination of services and billing process in terms of what and how work is to be done as well as why it is done.

Abilities: Mental Power: Ability to make decision that are varied, but are usually confined to situations which are familiar. There are several defined alternative solutions available.
Mental Power: Ability to exercise choice in how work is accomplished with independence to operate within established policies, procedures and schedules.
Physical Power: Sits for long periods of time, stands in place, walks, arms/wrist/hand movement, Lifts up to 25 pounds. Communicates on phone and in person.