Job: Member Services & Hospitality Desk Manager

Job Description

NEW MEXICO SPORTS & WELLNESS Midtown and Highpoint locations are currently seeking a MEMBER SERVICES & HOSPITALITY DESK MANAGER.

Members Services ~ Responsible for ensuring new members are fully integrated into club specific programming including: Fitness (appointments, assessment, group exercise personal training,), Wellness (spa services, nutritional services, seminars, paid programming), Sports (Tennis, racquetball, basketball, aquatics), Fun (social programs and activities). This position is responsible for ensuring all current members are actively using the club and follow up with phone calls to those members not actively using the club. This position will monitor the Wellbridge Loyalty Program for effectiveness and participation. Generally, this person acts as club host: assisting members in fulfilling their needs and requests with an efficient, courteous, and professional level of service. The goal of this position is to help increase member retention by using the RPM system, superior customer service skills, interpersonal communication skills, and product knowledge to ensure Wellbridge Club members are realizing the value of our product.

Hospitality Desk ~ Hire, train, supervise and coordinate activities of hospitality desk staff to ensure efficient operation and delivery of exceptional member service.

Job Requirements

Must have a high school diploma or GED. Must have two to four years experience in customer service/office setting in a service industry in addition to previous supervisory experience in a service organization.

Exceed the expectations of members, prospects, employees, affiliates and peers by maintaining focus on service as the primary objective. Follow up with new members to ensure fitness and interest appointment are being scheduled and attended. Ensure At Risk members are contacted, encouraged to participate in club programming, and are fully satisfied with the club. Promptly address and resolve member concerns, questions, and comments as the key go-to person. Inform Department Heads and/or General Manager of concerns and repeat customer service, product, billing, etc. issues.

Must be enthusiastic, pleasant, and display a positive attitude in effectively performing multiple tasks simultaneously with ability to motivate others towards same performance objectives. Computer skills in entering and tracking data. Ability to deliver high quality customer service. Ability to respond to and resolve difficult customer situations. Organization skills and attention to detail. Excellent verbal and written communication skills. Assertive, common sense /good judgment, quick thinking. Ability to work in a busy, multi-faceted organization. Ability to perform MOD duties.

CPR and First Aid Certifications. Must be able to work flexible hours including opening, day, evening and overnight shifts.

The employee is frequently required to sit; stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms. The employee is required to climb stairs. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

EOE. Apply online at www.wellbridge.com