Job: Account Rep - Collections

Requisition Number: 204

Job Title: Account Rep - Collections

Area of Interest: Collections

City: Albuquerque

State/Province: New Mexico

DriveTime is the nation's largest integrated car dealership and finance company serving people with less than perfect credit. Operating in 10 states, we combine innovative credit solutions and outstanding customer service to provide quality used vehicle purchase options for people who may have been turned away by everyone else.

If you have an entrepreneurial spirit, welcome a challenge, have high personal standards of achievement, and are extremely motivated, we have endless opportunities for you to succeed.

POSITION SUMMARY:

Provides an initial point of contact where customers who are delinquent, or who are facing a personal situation that will result in delinquency can go for assistance with their account. Responsible for providing an excellent level of customer service, and building a good relationship with their customers, while working with other DriveTime team members (including but not limited to the Loan Manager, Sales Manager, General Manager and Mesa collections) to ensure the highest possible current account percentages are maintained, and later stage delinquencies are controlled or brought current wherever possible.

ESSENTIAL RESPONSIBILITIES:

The duties and responsibilities listed below are intended to provide general guidelines and parameters for the job and are not intended to be a comprehensive, detailed description of the job.

*Provide excellent customer service to customers who proactively contact the company requesting assistance in meeting their contract obligations due to unexpected financial obligations (e.g. medical bills, lay-off, etc.).

*Contact or attempt contact with customers at all stages of delinquency (usually 1-45 days past due) in assigned queue of accounts on a daily basis, and work with them to bring their account current within the shortest period of time possible.

*Set up Promises To Pay (PTP), electronic check payments or money orders as requested by the customer.

*Complete Meet and Greets introducing themselves as the point of contact for any loan/payment issues, and outlining the responsibilities of the contract the customer has signed, prior to the customer leaving the dealership with their new vehicle.

*Conduct Meet and Greets by phone of all customers that are delivered when no one is available to do so at the store within 3 working days of the closing.

*Help customers who attempt to voluntarily surrender their vehicle to keep their vehicle while maintaining loan payment arrangements.

*Work with the Loan Manager and/or other dealership management as necessary to ensure that all lot drops are reported to Remarketing within 24 hours of arriving at the store.

*Assist in completing all unwind/rewind loan decisions. Work as a contributing member of the Loan Representative team.

*Assist in training or developing the skills of other Loan Representatives as requested by the Loan Manager.

*Maintain positive working relationships with the Loan Representative team and other dealership employees.

*Meet or exceed production goals (including but not limited to call volume, dollars collected and completion of meet and greets) on a daily, weekly and monthly basis.

*Complete additional technical training as available and/or required.

In return for your dedication and commitment, we offer competitive salary, great bonus opportunity and an excellent benefit package:

*Excellent Medical, Dental & Vision Plans

*Great training and tuition reimbursement

*A culture of opportunity and promotion from within

*Sunday's off (we're closed to give our employees valued time with friends and family)

*Competitive Pay

*401K Plan with company contribution

Hiring is contingent on passing a complete background check and drug screen. DriveTime greatly values diversity and is an equal opportunity employer.

*High School Diploma or equivalent
*One year collections experience
*Knowledge of Fair Debt Collection Practices Act.
*Must be self-motivated with strong decision making and problem solving abilities.
*Skilled with PC and Microsoft Operating Systems software, a variety of telephone equipment, including headset or handset.
*Ability to work cooperatively with other employees, customers, clients, and other involved parties.
*Required to work a flexible schedule including evenings and weekends.

OR

*Any equivalent combination of education, training and/or experience that fulfills the requirements of the position will be considered.