Job: Human Resources Manager

Intersections Inc. is currently looking for a dynamic and experienced HR Manager to manage the Human Resources function in our Rio Rancho, NM location. This position will provide Human Resources oversight for a 200 seat Call Center and will report to Corporate HR in Chantilly, VA.

Responsibilities:

• Administer payroll and the Human Resource Information System (HRIS) to ensure integrity of employee data.


• Manage recruitment and selection process for a 200 seat call center. Develop creative recruitment campaigns, attend job fairs, utilize on-line databases, and work with employment agencies, colleges and community agencies.


• Perform benefit administration to include communicating benefit information to employees and conducting new hire orientation.


• Handle all employee relations issues. Provide counseling to managers on matters of discipline and performance improvement.


• Monitor performance appraisal program.


• Maintain compliance with state and federal government regulations.


• Administer various human resources programs and procedures; assist in development and implementation of policies and procedures.


• Conduct exit interviews, analyze data and make recommendations for continuous improvement.


• Participate in developing department goals and objectives.


• Recommend new approaches, policies, and procedures to effect continual improvements in efficiency of department and services performed.


• Other duties include office administration and coordination of facility maintenance and repairs

Requirements

• Bachelor's degree in Human Resources Management, or a related field.


• 4+ years of experience in a Human Resources Generalist role; 1+ years experience in a Call Center environment.


• Experience in a high volume recruitment environment required.


• Experience working remotely in a satellite office preferred


• Considerable knowledge of general human resources practices and policies including applicable state and federal laws pertaining to areas of responsibility.


• Proven skills in resolution of employee relations issues. Ability to objectively coach employees and management through complex, difficult, and emotional issues.


• Ability to work independently a must


• Effective oral and written communication skills; excellent interpersonal skills and attention to detail a must.


• Manage multiple tasks, meet deadlines and prioritize responsibilities; strong analytical ability.


• Background in employment law and other government compliance regulations.


• Proficiency with MS Outlook, Word, and Excel is required.


• Knowledge of ADP Perspective and ADP Payroll system highly desired.